Delivery and Installation Terms
For Laser Marking Machines by Axicon Automation

1. Delivery Schedule

   • Delivery will be scheduled upon receipt of the full payment or as per the agreed payment terms.
   • Estimated delivery timelines will be communicated at the time of order confirmation. Delays due to unforeseen circumstances will be promptly notified.

2. Shipping and Handling

   • Machines will be securely packed to prevent damage during transit.
   • Shipping costs, unless otherwise stated, are the responsibility of the buyer.
   • Axicon Automation is not liable for any damage or loss during transit. Buyers are encouraged to inspect the shipment upon arrival and report any issues immediately.

3. Installation Services

   • Axicon Automation provides professional installation services, ensuring optimal setup and operation of the laser marking machine.
   • Installation will be scheduled within a mutually agreed timeframe after delivery.
   • The buyer must ensure the site is prepared, including access to necessary utilities (power supply, ventilation, etc.).

4. Training and Demonstration

   • On-site training will be provided during installation to familiarize the buyer’s team with the machine’s operation, safety protocols, and basic troubleshooting.
   • Comprehensive user manuals and support materials will be provided.

5. Warranty and Support

   • Installation services are covered under the machine’s warranty period, provided by Axicon Automation.
   • Post-installation support, including troubleshooting and maintenance, will be available as per the service agreement.

6. Cancellation and Rescheduling

   • Delivery or installation rescheduling requests must be made at least 48 hours in advance.
   • Cancellation of delivery or installation may result in charges to cover preparation and logistic costs.

7. Liability

   • Axicon Automation is not liable for delays or failures in delivery or installation caused by factors beyond its control, including but not limited to natural disasters, transportation disruptions, or buyer’s site readiness issues.

For questions or assistance regarding your delivery or installation, please contact our support team

arranty and Conditions
For Laser Marking Machines by Axicon Automation

1. Warranty Coverage

   • Axicon Automation provides a [12/24-month] limited warranty on all laser marking machines, starting from the date of installation or delivery, whichever comes first.
   • The warranty covers defects in materials and workmanship under normal use and service conditions.

2. Included Services

   • Repair or Replacement: Faulty components will be repaired or replaced at no additional cost during the warranty period.
   • Technical Support: Free remote troubleshooting and technical assistance for warranty-related issues.
   • Software Updates: Any applicable software updates released during the warranty period.

3. Exclusions
   The warranty does not cover:

   • Normal wear and tear (e.g., lenses, filters, consumables).
   • Damage caused by improper use, negligence, or unauthorized modifications.
   • Issues arising from failure to follow the provided operational guidelines.
   • External factors, including power surges, environmental conditions, or accidents.
   • Any repairs or replacements performed by unauthorized personnel.

4. Warranty Claims Procedure

   • To file a claim, contact Axicon Automation’s customer support team at [contact details].
   • Provide proof of purchase, serial number, and a detailed description of the issue.
   • Axicon Automation will assess the claim and may request the machine or part to be sent for inspection.

5. Buyer’s Responsibilities

   • Ensure proper installation and operation as per the provided guidelines.
   • Perform routine maintenance and cleaning as specified in the user manual.
   • Report any issues promptly to avoid further damage.

6. Extended Warranty

   • Extended warranty options are available upon request. These must be purchased before the standard warranty expires.

7. Limitation of Liability

   • Axicon Automation’s liability is limited to repair or replacement of defective parts as specified under this warranty.
   • Axicon Automation is not liable for indirect, incidental, or consequential damages, including loss of production or profit.

8. Termination of Warranty

   • The warranty will be void if the machine is modified, misused, or repaired by unauthorized personnel.

For further information or assistance regarding warranty terms, please contact